ConDex Support

Getting Started

How do I add my contacts?

On first launch, ConDex will ask permission to access your contacts. Tap Allow and your address book will be imported automatically, with each contact assigned a unique ConDex number. If you skipped this step, you can grant access later in Settings → ConDex → Contacts.

Why can't I see my contacts?

This usually means contacts permission was denied. Open the iOS Settings app, scroll down to ConDex, tap Contacts, and toggle it on. Then return to ConDex and pull down to refresh.

How do iCloud sync and backup work?

ConDex syncs your data to your personal iCloud account using Apple's CloudKit. As long as you're signed into iCloud on your device and have iCloud Drive enabled, your ConDex data will sync automatically across all your devices signed into the same Apple ID. Your data is private and never accessible to anyone else, including the developer.

Features

What is a "shiny" contact?

Shiny contacts are a rare cosmetic variant inspired by classic monster-collecting games. Roughly 1 in 20 contacts will be designated as shiny, adding a sparkle effect to their card. It's purely visual — no special powers, no purchases, just a fun discovery.

How do I create a character avatar?

Open any contact, tap their avatar, and select Create Character. You can customize hair, eyes, outfit, and colors using the pixel-art editor. Your creation is saved with that contact and syncs via iCloud.

How do birthday reminders work?

If a contact has a birthday set, ConDex can send a local notification on the day. Make sure notifications are enabled in Settings → ConDex → Notifications. Reminders are generated entirely on-device — no data is sent anywhere.

Why doesn't the weather show up?

The weather header requires both location permission and an internet connection. Check that location access is granted in Settings → ConDex → Location and that you have a network connection. If WeatherKit is temporarily unavailable, the header will hide gracefully.

Troubleshooting

My edits to a contact disappeared

Make sure you're on the latest version of ConDex. If you're still seeing this, try force-quitting the app (swipe up from the home bar and swipe ConDex away), then reopen it. If the problem persists, please email us with details.

Sync isn't working between my devices

Verify the following: (1) both devices are signed into the same Apple ID, (2) iCloud Drive is enabled on both, (3) ConDex is enabled under Settings → [Your Name] → iCloud → Apps Using iCloud, and (4) both devices have a network connection. Initial sync after installing on a new device can take a few minutes.

The app crashed or froze

Force-quit and reopen. If it happens repeatedly, please email us with your iOS version, device model, and what you were doing when it happened.

How do I delete the app and start over?

Long-press the ConDex icon and tap Remove App → Delete App. Note that your iCloud data will remain — reinstalling will restore everything from your iCloud account.

Privacy

ConDex does not collect, transmit, or share any personal data. Everything stays on your device or in your private iCloud account. For full details, see our Privacy Policy.